According to the Telegraph.co.uk, the time when travellers were researching and booking their holidays on their own has now come to an end. Today, travel seems to be constantly threatened by natural disasters, strikes, and other unexpected obstacles. Legally speaking, how can the travellers recover the cost of their flights? Should we make cancellation policies more flexible? The author of the article seems to think that travellers are now better off booking with Tour Operators, which apparently can give them more guarantees in case of problems. Then, why do we all hear about TO that claim they cannot handle flights and holiday cancellations because of the Icelandic volcano ashes?
http://bit.ly/9WUf27
I agree and I think that low cost companies show their limits also as they do not refund passengers contrary to Air France, for example, which may refund or offer a voucher to travel later for free with the company.
ReplyDeleteI personally think that OTA (the ones that gets the most benefits from tourism) shoud develop better cancellation policies in case of natural disaster.
ReplyDeleteBecause if it is true that they took off travel agencies' right they should also be charged for the same duties.
We cannot ask to Air companies to pay the price of natural disasters when they are still facing many difficulties coming from the fuel's price, etc.
I just think that their distribution channel should find new ways in order to face this kind of events....
Thank you,
Ignazio S.
Telegraph must have changed the article - I get one about a Russian buying champagne...and spilling it.
ReplyDeleteGlad to see that your CRM focus.